Plan Category |
Jul 29 |
Focus and relaxation |
|
| Plan | No Comments | |
Planes have been in the news recently with the exhibition at Tate Britain (which is even more impressive in reality).
In this photo (with a great headline from The Sun), we see one member of a team of two with total focus, flying low through a valley. Meanwhile, the other is (for that moment) able to relax.
Managing the pace of work is a key element of what it means to be part of a team that is on the front foot.
See this on getting the balance right here.
Tags: balance, behaviour, health, working life
Jul 7 |
Make time to make it telling |
|
| Plan | No Comments | |
We like the quote from Pascal, paraphrased as: ”I have written you a long letter as I didn’t have time to write you a short one.”
We like these headlines too – showing the power of simplicity and playfulness in The Sun.
All of which takes time (and effort and skill).
Tags: communication, thinking, time
Feb 4 |
Make sure your change is an improvement |
|
| Plan | No Comments | |
Every improvement involves change but not every change is an improvement.
Travelling a lot by train, the national rail enquiries website is an invaluable source of train time information. The simple interface worked well and with a few clicks you had all the details you needed.
Now they’ve changed it as part of a revamp to the site. The result? It may look a bit better (can a train timetable site ever look cool?) but it’s clunkier as the text in the search boxes isn’t automatically over-typed, the drop down menus are slower and it’s not as easy just to get train times for today.
Why make life harder for customers? At the very least, make sure some of the team/web designers/public compare how it works before and after to be absolutely sure it’s as good as before.
Contrast that with Ocado online shopping. They make regular tweaks to the site and every one manages to make it easier and more satisfying to shop with them.
It’s a lesson for us all. Whatever the reasons you embark on making a change, make sure it ends up as something customers will agree is an improvement.
I’m off now to get the 0943.
Tags: change, customers, innovation, travel
Dec 10 |
True LUV? |
|
| Plan | No Comments | |
Where are we in the LUV recession?
Signs of a V – the barristas at AMT in Cambridge say they are busy again. Restaurants have been full since the summer. London cabbies are happy(er). The building activity on some new home sites has restarted.
The omens for L or U? The Albania car washers are still quiet and the Journos are miserable…
Nov 10 |
Deliberation or democracy? |
|
| Plan | No Comments | |
It seems so sensible. A band needs to agree 4 songs for a demo. “Let’s set up a Google vote – that will be fair”. A dissenting voice: “I prefer deliberation to democracy – your views change mine, your vote doesn’t.” The result? 10 minute later a reaffirming of the likely preferences of pub and party sponsors – with a restatement of what The Band wants to offer. The vote will now be chosen from a short list of 9, not 30. The options are narrowed but not eliminated through dialogue. There is more energy and commonality. The Lowest Common Denominator receeds…for the time being.
Tags: band, choices, Decision-making, decisions, deliberation, Democracy, voting