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What is also common to hear though, is that from an organisational perspective, this process had turned out to be surprisingly useful. Our client found that, rather than reducing capacity to cope with the downturn, they had cut costs but could still deliver the same volume of services to customers. They had also managed to improve the quality of what they offer. This leaves them well placed when the market picks up.

They discovered that a few years of growth had resulted in: a loss of focus and discipline in managing the marketing and sales pipeline; hiring and keeping people that weren't quite right for the organisation; support services taking on a life of their own and becoming divorced from the needs of business; delivery and admin processes evolving in bizarre and increasingly complex ways; less attention paid to existing customers in the drive to pick up business from new sources.

A downturn has forced them to look hard at what they do and how they do it. In doing so, they have benefited and so have their customers. They have improved.

The economic context has provided both a reason for action but also a mandate to make valuable changes that would otherwise have been hard to push through: to strip out wasted effort, to do the same things using fewer resources, to get "more for less".

Shouldn't we keep that mindset all the time? A mindset that says "let's always keep improving". Not just in tough market conditions, or when public sector finances are contracting. Rather than accept the products, patterns of work, the processes, the policies we have now, we should be looking at how we can change things for the better.

Using somewhat older parlance, this is the search for increased productivity - a phrase that seems to have gone out of fashion a bit. Perhaps it got confused or conflated with just getting people to work more hours? In fact, sustainable productivity gains should be both more rewarding and more fun - rather than taking ten hours to do something ok, do it in brilliantly in five.

Toyota discovered the value of this philosophy in the 1970s, resulting in its relentless search for improvement through 'Lean Production'.

In this PDF, we distil 25 years of theory and experience in using lean thinking to achieve continuous improvement.

We think it offers ideas which will be relevant to all organisations and especially for those looking to do three things:

• build a more effective learning culture
• resolve the quality v cost dilemma
• reduce waste in a sustainable way

We hope you find it helpful.

Please feel free to use the content of the pack or share with others that you think might be interested.